Welcome to the polyPusher FAQ's. This list will be updated as we receive new questions.

Q. What payment options do you have?

A. All our payments are processed through PayPal, although you do not need a PayPal account to purchase. PayPal offers credit cards processing for Visa, MasterCard, American Express and others.

Q. Do I need to create a PayPal account to subscribe to the Tai-Pan Development Set?

A. Setting up a PayPal account and making payment using their subscription service is the preferred option. That said, if you are having difficulties with this, please email us at: polypusher at polypusher dot net and we will sort something out for you.

Q. Can I cancel my Tai-Pan subscription at anytime?

A. Yes you can. Just email us your subscription details and we will cancel the subscription and any future payments. If you do cancel before the end of your 12 months you will still receive any new updates up till that time.

Q. I have paid, how long does it take to receive confirmation and my download links?

A. To try and reduce fraud all payments are processed manually, so please be patient with us. With potential time differences between you and us, we aim to have all product download information to you within 24 hours. If you have not heard within this time, please contact us at: polypusher at polypusher dot net.

Q. Can I get a tutorial on DVD?

A. Our primary distribution method is digital download. This is to keep costs to you as low as possible. If you do require a 'hard copy' of any tutorial, please email us at: polypusher at polypusher dot net and we will do our very best to accommodate you. There will be an addition cost for this based on your destination and postage etc.